Kustomer Blog

Opinions, interviews, trends and everything customer experience

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Customer service agent offering proactive support

Complete Guide to Proactive Customer Support

Cafe owners behind a counter, ready to help the customers, standing opposite them, with their modern customer service expectations.

Top Modern Customer Service Expectations You Need to Know

CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs

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3 Keys to Modernizing Customer Engagement

Man sitting down in a coffee shop with a laptop and phone.

Multichannel Customer Support Is Not Omnichannel Support. Here’s Why.

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How to Create the Most Comprehensive Customer Satisfaction Report

Why Proactive Support Is the Future

Customer enjoying the holiday customer experience

Complete Guide for Holiday CX Prep: How to Get Ready for the High-Volume Sales Season in 2022

Man looking at his phone with holiday decorations.

Tis the Season: How Kustomer Is Preparing for the Holiday Rush

The Modern Age of CX Messaging

Get Interactive Report

Woman sitting down at her laptop working on improving ecommerce customer experiences.

The Big-E’s: How to Improve Your E-commerce Customer Experience

Improve Your Customer Support Processes With Effective Strategies and Efficient Solutions

Young businessman working on a computer in an office, utilizing email customer service software.

Customer Service Necessity: How Are You Handling Emails From Your Customers?

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