Delivering exceptional customer experiences requires a platform that is built around the customer from the ground up, and can seamlessly scale with your business.
Forge strong connections with your customers and effortlessly keep up with growth. See why top brands made the switch to the leading Gladly alternative: Kustomer.
See why it's time to make the switch:
CRM Built for Personalization at Scale
Leverage customer details to deliver personalized engagement along the entire customer journey.
- Connect customers with the right agent at the right time by routing conversations based on customer attributes, such as VIP status and lifetime value.
- Utilize advanced search to proactively send bulk messages across multiple channels.
- Meet demand at scale by automating service workflows, such as adding tags, assigning users, creating customers, or making calls to external systems.
Optimize Service Operations With Custom Reporting
Go beyond a simple set of filters and create your own reports to monitor agent and team performance.
- Quickly generate reports using predefined templates or build your own Custom Reports that meet the unique needs of your organization.
- Track metrics down to the minute to easily monitor SLAs and customer sentiment and identify areas for improvement.
- Optimize staffing with a heatmap of inbound traffic and filter by channels and teams.
Customize and Deploy Branded Knowledge Bases
Facilitate seamless self-service experiences by easily deploying branded help centers across multiple brands and platforms.
- Use pre-built templates and our drag-and-drop editor to quickly design and deploy help centers.
- Manage help centers for multiple brands within a single Kustomer instance.
- Easily customize fonts, copy, colors and more using a drag-and-drop editor, and customize CSS without developer help using the code editor.
Protect your customers’ privacy and build customer trust with enterprise-grade security and permission sets.
- Kustomer is certified to SOC 2 Type II and meets the strictest security, compliance, and privacy standards.
- Kustomer is also GDPR and PCI Level 1 compliant, ISO 27001 certified, and meets EU-US and Swiss-US Privacy Shield requirements.
- Fully customize what users and teams in your organization have access to and can see within the platform.