Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

Topic
A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.
CX

How to Decrease CX Costs by Improving Agent Productivity

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Two customer service agents attempt to solve customer issues with new customer service solutions.
Best Practices

Unveiling the Inside Track: Exploring Key Customer Service Solutions and Pitfalls

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Customer service agents sitting at their desks with a headset dealing with customer service burnout.
CX

7 Tips for Agent Self-Care & Avoiding Burnout in Customer Service

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Woman taking notes from a tablet while standing in her workshop.
CX

How to Create the Most Comprehensive Report from Your Customer Satisfaction Survey

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Woman on her smartphone utilizing customer service AI
Best Practices

Leveraging Customer Service AI Without Losing the Human Touch

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Four people hold up various cardboard quote bubbles in front of their faces while sitting on the floor.
CX

Unlocking the Potential: Harnessing Real-Time Conversational Customer Feedback to Drive Business Growth

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The Importance of Data Quality for AI Success in Customer Service
CX

Data Quality: A Crucial Factor for AI Success in Customer Service

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Young woman sitting down at a home work station with her laptop looking at great customer service examples.
Best Practices

4 Ways to Relieve Agent Friction with Customer Service Management

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CX

A Day In The Life Of A Gen Z Service Agent: Why AI Is Causing A Customer Service Revolution

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Young woman dressed in business casual looking down at customer service trends with a cup of coffee in hand.
Best Practices

Why Changing Consumer Preferences Will Mean a New World of CX

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Happy customer service agent delivering an answer using AI
CX

Hybrid Customer Service: Creating a Great Experience for Customers and Agents

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Close up of a woman doing financial analysis at work on a tablet at her desk.
CX

The Benefits of A Modern CRM for Financial Services

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