Looking for Freshdesk Alternatives? Switch to the Customer Service CRM Built for Growth

Modernize your CX with unified customer data, a single omnichannel workspace, and seamless social media support.

Customer expectations are higher than ever, if you’re looking to explore Freshdesk alternatives, you’ve come to the right place.

Kustomer is a customer service CRM that offers seamless omnichannel support, streamlined agent tools, self-service, and intelligent routing, with data-driven AI embedded throughout. Our customer-centric platform and omnichannel capabilities have earned us the privilege of supporting the world’s fastest-growing brands. You could be one of them.

Invest in a future-proof solution and not a band-aid. Don’t just take our word for it. Kustomer is the perfect Freshdesk alternative and outperforms Freshdesk in the most important categories on G2 reviews.

See why it's time to make the switch:

Kustomer vs. Freshdesk

Customer and Contacts Database 91% 80%
Customer Profiles 90% 86%
Omnichannel 92% 88%
Transcripts 94% 83%
Contextual Engagement 92% 87%
Customization 91% 80%
Integration 90% 82%
Chat/Live Support 91% 85%
Social Integration 86% 82%
Voice 89% 83%
SLA Management 89% 82%
Ticket Collaboration 92% 86%

All satisfaction statistics based on user ratings from G2® Help Desk Comparison: Kustomer and Freshdesk
Comparison data pulled 8/19/2021.

The Kustomer Difference

One Place to Manage and Activate Customer Data

Leverage true CRM capabilities to unify customer data and communication in one place and personalize service at scale.

  • Merge customer data across your relevant systems and channels into one customer-centric workspace.
  • View the entire customer experience at a glance with a single thread of all customer interactions displayed in an actionable timeline view.
  • Quickly find, share, and act on information across the tech stack from a central place.

Let Conversations Flow Across All Channels

Deliver seamless support across all digital channels.

  • Support email, chat, social, SMS, and voice from a single interface.
  • Seamlessly switch between channels to meet customers where they are.
  • Leverage historical customer data to orchestrate personalized engagement.
Timeline of Events

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Seamless Social Messaging

Support customers, followers, and influencers in their moment of need.

  • No more switching tabs. Support conversations across Instagram, WhatsApp, Facebook, and Twitter from a single workspace.
  • Leverage CRM data to prioritize channels, route conversations, and deploy bots to automate, deflect, or quickly resolve inquiries.
  • Complete Instagram support: @replies, direct messages, comments, and stories.

Real-Time, In-Depth Reporting

Monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement.

  • See agents’ status, duration, and current conversations in real time.
  • Create custom reports and track metrics down to the minute.
  • Optimize your staffing with a heatmap of inbound traffic.
  • Keep stakeholders up to date with scheduled reports.
custom reporting

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