Customers

Hear our customers share their success stories

Terra Kaffe

A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

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Going

A travel company proves that optimizing their CRM leads to happier, more productive agents, better customer service, and better CSAT scores.

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Makesy

For an online DIY marketplace like Makesy, switching to Kustomer CRM resulted in a customer service experience more tailored to their brand.

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ALEX AND ANI

With Kustomer helping streamlining customer communication, ALEX AND ANI now resolve issues faster and make agents’ lives easier.

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Kin Insurance

Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer.

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Hopper

Discover how Kustomer helped Hopper reduce support software costs and first response times, and boost CSAT with higher quality support.

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Rainbow Shops

Rainbow Shops made the switch to Kustomer just weeks before peak holiday shopping season to deliver modern, seamless, and efficient support.

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Tecovas

Kustomer’s seamless integration with Dialpad helps this direct-to-consumer brand deliver efficient, personalized support and better agent experiences.

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AvantStay

AvantStay made the switch to Kustomer to deliver a more personalized customer service experience while improving agent productivity and engagement.

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Glovo

Glovo partnered with Kustomer to centralize customer support operations into a single solution that offers agents all the information they need.

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ThirdLove

ThirdLove partnered with Kustomer for a CX solution that tracks the entire customer journey so agents deliver personalized support at scale.

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Nuts.com

Kustomer has enabled Nuts.com to deliver a more personalized customer experience and improve the operational efficiency of their team.

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HopSkipDrive

See how Kustomer analytics and the omnichannel timeline view is improving team efficiency and making a difference at HopSkipDrive.

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UNTUCKit

Increased visibility and efficiency helped UNTUCKit develop meaningful relationships with their customers, one untucked shirt at a time.

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Priority Bicycles

Since switching to Kustomer, Priority Bicycles has increased customer satisfaction by reducing case handling time and improving efficiencies.

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Away

Away uses Kustomer’s platform to work more efficiently when tackling the inbox each day by optimizing to each team member’s strengths.

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Paddle

It’s smooth sailing for Paddle’s Success Operations team after drastic CSAT and SLA attainment improvements with Kustomer.

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Bulletproof

Find out how Kustomer and its integration with Amazon Connect helps Bulletproof achieve a $3 to $4 reduction of cost per contact.

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