RIP tickets, siloed conversations, and make-shift CRMs that frustrate customers and agents alike.
Kustomer is a modern, turnkey CRM platform designed specifically for customer service. By connecting tools, processes, and data into a single omnichannel workspace, the Kustomer platform empowers brands to deliver exceptional and consistent service experiences across all channels, while reducing the cost and complexity of service operations.
Complete, easy to deploy, and built for scale, see why dozens of companies made the switch to the leading Zendesk alternative: Kustomer.
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Unify Omnichannel Operations
View the entire customer experience at a glance.
- Merge customer data across relevant systems and channels into one customer-centric workspace.
- Get a single-screen view of the entire customer journey in chronological order.
- Quickly find, share, and act on information across platforms from a central place.
Let Conversations Flow Across All Channels
Deliver seamless support across all digital channels from a single interface.
- Support email, chat, social, SMS, and voice from a single interface.
- Seamlessly switch between channels to meet customers where they are.
- Leverage historical customer data to orchestrate personalized engagement.
Fuel Efficiency With AI, Powered by CRM data
Reduce response times, maximize team efficiency and meet demand at scale.
- Eliminate time-consuming tasks with powerful process automation.
- Deliver instant resolution with frictionless self-service powered by CRM data.
- Deploy bots across the customer journey using a visual bot builder.
Easy to Deploy, Customize, and Maintain
Launch a full-fledged omnichannel CX operation within weeks.
- Turnkey tools to set up channels, customize branding, configure sophisticated business rules, and integrate third-party platforms.
- Visual bot builder to build and deploy CRM-powered bots across the customer journey.
- No dedicated administrator, expensive consultants, or system integrators required.