Unlock Limitless Capacity
Scale smarter and faster with seamless self-service at every customer touchpoint
Empower Customers to Help Themselves
Add an easy-to-navigate, searchable, and SEO-friendly help center to your app or website, and reduce contact rate at scale.
Search Engine Optimized
Support journeys start on Google. Make your knowledge base friendly to search engines by configuring titles, keywords, and tags.
Visual Theme Builder
Customize the look and feel of your knowledge base without writing code using out-of-the-box customizable themes and a visual editor.
Create multiple help centers to cater to different audiences, regions, or brands and localize content in over 76 languages.
Did You Know?
73% of customers prefer to use a company’s website, instead of using social media, SMS, and live chat for support. *Source: Dimension Data
Launch a custom branded help center within weeks.
Deliver Instant Resolution 24/7
Integrate conversational self-service to answer simple and commonly-asked customer questions automatically and deflect support volume at scale.
Orchestrate contextual, personalized automation journeys by connecting real-time CRM data to chatbot workflows.
Drive end-to-end automation by triggering actions like process returns in third-party systems using chatbots.
Build and deploy sophisticated chatbot workflows with a simple, easy-to-use visual interface.
Major Cost Saving and Increase in Agent Efficiency
Forrester’s Total Economic Impact™ (TEI) study of Kustomer showed chatbots drove:
Increase in Agent Efficiency
Reduction in Service CostDownload TEI Study
Provide Help Before It’s Needed
Preemptively identify and address customers’ needs to drive better business outcomes and reduce inbound support volume using proactive messaging.
Identify key moments to help customers and serve up targeted messages based on pages viewed, page URL, and more.
Extend CRM profile data to segment and proactively deliver tailored experiences for every customer.
Custom Push Notifications
Proactively announce key updates like delivery delays and customize message previews to protect confidential information.