Customer Service

Modern Customer Service Starts Here

Deliver next-level omnichannel support and empower agents with a 360° view of your customers

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Meet Customers Where They Are — Anywhere, Anytime, on Any Channel

Deliver seamless support around the clock across all digital channels. Leverage AI and historical customer data to orchestrate personalized engagement, automate service interactions, and drive faster resolution.

  • Chat

    Provide instant answers with CRM-powered chatbots and quick access to FAQs within the chat widget. Maximize engagement with push notifications and proactive messaging, and easily deploy customized experiences across multiple brands, no development required.

  • Social Messaging

    Engage with customers across social channels in a single, threaded timeline view – no more switching between tabs. We integrate directly with Instagram, Facebook, Twitter, and Whatsapp, so you can instantly respond to public comments and direct messages.

  • Email & Forms

    Effortlessly scale support with knowledge base deflection across chat, email, and form. Eliminate manual triage by deploying self-learning AI models that automatically tag and route conversations, and free up agent time with conversation shortcuts and built-in spam protection.

  • Voice & SMS

    Drive faster resolution by managing calls, SMS, and MMS directly within the Kustomer platform, and by leveraging CRM data to prioritize and route high-priority calls and text messages to appropriate agents.

Embrace Social Media to Strengthen Your Relationship With Customers

Download our Social Commerce eBook to learn how to make the most of social to fuel e-commerce growth, turn customers into advocates, and bolster lifelong customer relationships.

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Work Smarter, Not Harder

The days of managing multiple tabs are over. Kustomer provides a single view of the entire customer journey across all your channels, so everything you need is in one place.

  • Timeline View

    View every customer interaction – from orders, reviews, appointments and more — in a threaded, chronological view. The Timeline captures every customer action so you have the context you need to deliver exceptional customer experiences.

  • Actionable Data

    Take advantage of our vast apps ecosystem and open API to connect and display key information such as billing status, order number, order status and more, directly within the Timeline.

  • Agent Productivity

    Empower agents to get more done with auto-translation for 70+ languages and quick access to canned responses, suggested actions, dynamic text and tags. Prevent cherry picking by assigning agents to pre-defined search views.

  • Artificial Intelligence

    Reduce time to resolution by using natural language processing to detect customer intent and suggest the best shortcuts in an agents’ moment of need. Automate time-consuming tasks by using historical data to classify and route conversations.

“Kustomer was the perfect mix of being resilient for scale but built for the needs of a modern service team — something that isn’t a given with today’s CRM technology.”

Jo Lai, Head of Customer Experience, Hopper

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Reporting

Manage Performance and Optimize Operations

Predict staffing needs with a heatmap of your busiest hours, and re-allocate resources in real-time with live dashboards. Track team and individual performance down to the minute, and drill down on data points to view the underlying data within standard or custom reports.

Bulk Messaging

Turn Customers Into Advocates With Proactive Support

Transform your support center into a profit generator by bulk messaging specific customer segments based on your unique data, such as orders, location or CSAT, to proactively mitigate issues and reengage dissatisfied customers.

Operationalize Your Team and Eliminate Manual Work With AI and Automation

Automate More Conversations With Superior Self-Service

Embrace AI and deflect support volume by helping customers help themselves.

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Optimize Customer and Agent Experiences With a New CRM

The next generation of customer service CRM does more than just manage conversations.

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Deliver personalized, effortless customer service.

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