Provide instant answers with CRM-powered chatbots and quick access to FAQs within the chat widget. Maximize engagement with push notifications and proactive messaging, and easily deploy customized experiences across multiple brands, no development required.
Engage with customers across social channels in a single, threaded timeline view – no more switching between tabs. We integrate directly with Instagram, Facebook, Twitter, and Whatsapp, so you can instantly respond to public comments and direct messages.
Email & Forms
Effortlessly scale support with knowledge base deflection across chat, email, and form. Eliminate manual triage by deploying self-learning AI models that automatically tag and route conversations, and free up agent time with conversation shortcuts and built-in spam protection.
Voice & SMS
Drive faster resolution by managing calls, SMS, and MMS directly within the Kustomer platform, and by leveraging CRM data to prioritize and route high-priority calls and text messages to appropriate agents.
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View every customer interaction – from orders, reviews, appointments and more — in a threaded, chronological view. The Timeline captures every customer action so you have the context you need to deliver exceptional customer experiences.
Take advantage of our vast apps ecosystem and open API to connect and display key information such as billing status, order number, order status and more, directly within the Timeline.
Empower agents to get more done with auto-translation for 70+ languages and quick access to canned responses, suggested actions, dynamic text and tags. Prevent cherry picking by assigning agents to pre-defined search views.
Reduce time to resolution by using natural language processing to detect customer intent and suggest the best shortcuts in an agents’ moment of need. Automate time-consuming tasks by using historical data to classify and route conversations.