At Kustomer, we are hyper-focused on delivering innovative solutions that solve problems for our customers. This month, we are incredibly excited to bring that innovation to life with Customer Assist featuring AI Responses – an enhanced chatbot powered by multiple engines, including OpenAI’s ChatGPT, poised to deliver up to a remarkable 45% increase in automation efficiency for businesses.
Customer Assist advances Kustomer’s powerful, industry-leading chatbot by leveraging cutting-edge AI language models to seamlessly resolve customer issues with secure, precise, and natural-language responses sourced from a customer’s support content. In addition, it allows businesses to engage with customers across multiple channels, unlock personalized CRM data, elevate customer experiences by integrating conversation data from previously resolved interactions, seamlessly integrate external data sources, reduce costs with end-to-end automations, and elevate customer satisfaction.
“We’re thrilled to once again push the boundaries of innovation with our new AI features,” stated Brad Birnbaum, CEO, and Co-founder of Kustomer. “This advancement reinforces our dedication to empowering businesses in delivering effortless, exceptional customer experiences. We firmly believe that this revolutionary AI technology will transform how companies connect with their customers, fostering deeper, more personalized interactions.”
“On day one, Customer Assist handled 10% of chat conversations without any agent interaction and that number has been steadily increasing. We’re thrilled by the immediate success we’re experiencing, and we’ve only just scratched the surface.” – TJ Stein, Head of CX at Everlane
This announcement marks the first step in a series of upcoming product advancements, reaffirming Kustomer’s dedication to shaping the future of customer experiences.