The Kustomer Platform
Customer Support Software Built for Modern Brands
Legacy CRMs were built to manage cases, not customers. You shouldn’t have to pay more for operational solutions AND modern communication tools in order to provide quality support. With Kustomer, you don’t have to.
Automate 40% of Your Conversations Without Compromising Quality
Embrace AI and deflect support volume across your digital channels with automation and knowledge management that helps customers help themselves.
CRM for Customer Service
Put the Customer Back in CRM
Manage and contextualize data to deliver hyper-personalized support and drive smarter processes that scale your business (not your headcount).
Searches & Views
Enable agents to search, view, and segment customers based on any internal or external data, so they can better manage their time and queue.
Voice & Personalized IVR
Tailor IVR trees using all of your customer data to deliver a truly personalized experience even before connecting with an agent.
Speed up your team of agents by providing pre-defined blocks of text that can be used when responding to customers during a conversation.
Track your customers’ sentiment to help agents decide how to best prioritize and engage in conversations and provide management a critical metric for overall customer service effectiveness.
Survey, track, and report customer satisfaction or customer effort across all of your channels using Kustomer’s native surveys and reports.
Help your agents find and take action on relevant customer information without having to switch screens or programs by bringing together data from other systems.
Customize chat for your brand and tailor the Chat Conversational Assistant to speed up response and resolution times by collecting basic customer information for your agents and then auto-routing conversations.
Invite another agent or someone else in the company to join a conversation. With features like Notes, Following, and @Mentions your team can work together to ensure customers get the service they expect.
Enhanced CRM Controls
Fully manage Kustomer via dynamic object accessibility, user permissioning, and conversation filtering, unlocking platform customization to fit your organization’s needs and secure your data. Learn more.
See what agents are working on in real time, and quickly jump to the customers and searches that agents are viewing. Combine with Queues & Routing to access a live dashboard that helps to manage your effectiveness by including agent status, available capacity, and queue assignment.
Reporting & Analytics
Generate reports about your conversations, team performance, and customer base. Dive even deeper into your customers’ needs by adding data from your external systems.
Deliver instant resolution and deflect support requests at scale with SEO friendly help centers that can be customized for multiple brands. Create compelling articles and tutorials with rich media support including video, images, PDFs and more, and leverage visual theme builder to easily customize and design the knowledge base experience to match your brand’s unique identity.