What Is It Like to Work on the Kustomer BDR Team?

3 min read

If you’re interested in joining the Kustomer team, check out our Careers Page.

What is it actually like to work at Kustomer? We’re going to help answer this question in a series of interviews with folks from every department here to tell you about their unique experience here, and how it applies to anyone looking to join our team.

First up is Jared Accettura, Team Lead, Customer Experience Consultants at Kustomer, here to tell us what it’s really like to work as an Account Executive or Business Development Representative at our fast-growing startup.

Q: How does Kustomer approach selling our product?

JA: The Kustomer product is a powerful one, and makes a real difference for our clients every single day. It’s also constantly evolving. Because of that, it’s key for our BDRs to be experts in the platform and speak to its capabilities, as well as how our current clients are using it. BDRs use that expertise to act as consultants, opening the door for CX projects in the discovery phase of a sales cycle.

Q: What is unique about the culture of our Sales / BDR team?

JA: The collaboration that exists across the Sales organization is huge. Working in close tandem on everything, from prospecting to messaging to onsite meetings, Account Executives and BDRs learn from one another, provide support, and develop new strategies for success. It’s truly a unique partnership that pays dividends for individual growth and the business overall.

Q: If you had to describe the Sales / BDR Team in one word, what would it be?

JA: Community. The CX community is a tight-knit one in general, and every member of the Sales organization is deeply entrenched in it. With so many members of the sales organization active in the space, it’s made our team feel like a true community that supports one another and pushes our team to be better.

Q: Where else have members of the Kustomer Sales / BDR team worked?

JA: Members of the Sales team have worked at a spectrum of SaaS and software companies. That includes small startups, large multinational companies, and everything in between—and not just in the customer support space!

Q: What kinds of things do Sales / BDR get up to as a team outside of work?

JA: The Sales / BDR teams get together outside of work often. Group activities like Mets games or volunteering at a soup kitchen or even axe-throwing in Brooklyn (look it up) are happening on a weekly basis. It provides a great way to bond as a team, relax, and have fun with coworkers who become not only friends, but family.

Q: What are some of the benefits of working at Kustomer?

JA: The benefits of working at Kustomer aren’t just the highly attractive pieces like healthcare options, partial phone bill payments, and more. They also include the benefits that go along with the amazing potential of working with great teammates, who are all focused on turning Kustomer into a true industry disruptor. The sky’s the limit, and it’s truly valuable and inspiring to work around so many people who are committed to the same vision.

If all of this sounds makes you think, “Wow, Kustomer sounds like the kind of place I want to work,” then we have some good news. We’re growing fast, and are hiring for a BDR role as well as Sales roles across the country RIGHT NOW! If you’re interested in joining our BDR team, apply directly here.

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