New Kustomer research shows preferred consumer communication channels are changing. While some may prefer more traditional channels like phone and email, a growing universe of young professionals with huge economic power prefer to interact with brands on digital-first channels like social, SMS and messaging.
With 130 million Instagram users tapping on shopping posts to learn more about products every month, it’s imperative to be available where your customers are shopping, and provide a consistent, high quality experience across all channels. Download our Social CX Toolkit for complete access to:
- An e-book on how to build lifelong customer relationships in a social commerce world
- A webinar with Glossier on how they create a community of advocates via social media
- A how-to guide on delivering a consistent experience across social and all other channels
- A podcast on how to ignite social commerce with omnichannel CX