Drive Faster Resolution With AI
Improve customer experiences and eliminate time-consuming tasks by pairing human support with automation
Automate 24/7 Service Without Hiring an Army
Deploy custom bots across chat, social, and messaging applications to effortlessly handle repetitive service requests.
Automate routine agent interactions and deliver personalized resolution at scale by connecting real-time CRM data to chatbot workflows.
Eliminate manual triage by automatically detecting and routing bot conversations based on customer input.
Build and deploy sophisticated chatbot workflows with an easy-to-use visual interface and pre-built templates.
Provide Instant Answers
Deflect common inquiries by surfacing your Knowledge Base content when customers reach out via form, email or chat.
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AI and Customer Service CRM are better together. Discover Kustomer IQ packages.
Predict Contact Reasons With Machine Learning
Maximize service team efficiency by leveraging historical data to automatically triage, process and route conversations to the right agent at the right time.
Custom Business Logic
Use conditional branching to create multi-step workflows that suit your unique business needs.
Reduce response times by automatically escalating urgent requests, and routing conversations to specific agents or queues.
Effortlessly manage spam by automatically tagging spam email conversations and contacts.
Assist Agents in Their Moment of Need
Eliminate guesswork by deploying self-learning AI models that recommend best responses and actions to agents based on historical conversation data.
Calm Frustrations With Empathy
Identify exactly how customers are feeling without requiring agents to read large volumes of text, and prioritize conversations that need immediate attention.
Natural Language Detection
Personalize Global Support
Instantly identify customers’ origin language to route to a native-speaking agent or auto-translate messages for fast resolution.