Kustomer IQ

Drive Faster Resolution With AI

Improve customer experiences and eliminate time-consuming tasks by pairing human support with automation

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Automate 24/7 Service Without Hiring an Army

Deploy custom bots across chat, social, and messaging applications to effortlessly handle repetitive service requests.

CRM Powered

Automate routine agent interactions and deliver personalized resolution at scale by connecting real-time CRM data to chatbot workflows.

Intent Detection

Eliminate manual triage by automatically detecting and routing bot conversations based on customer input.

Code-Free Configuration

Build and deploy sophisticated chatbot workflows with an easy-to-use visual interface and pre-built templates.

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Knowledge Deflection

Provide Instant Answers

Deflect common inquiries by surfacing your Knowledge Base content when customers reach out via form, email or chat.

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AI and Customer Service CRM are better together. Discover Kustomer IQ packages.

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Conversation Classification

Predict Contact Reasons With Machine Learning

Maximize service team efficiency by leveraging historical data to automatically triage, process and route conversations to the right agent at the right time.

Custom Business Logic

Use conditional branching to create multi-step workflows that suit your unique business needs.

Advanced Routing

Reduce response times by automatically escalating urgent requests, and routing conversations to specific agents or queues.

Spam Filtering

Effortlessly manage spam by automatically tagging spam email conversations and contacts.

Agent Suggestions

Assist Agents in Their Moment of Need

Eliminate guesswork by deploying self-learning AI models that recommend best responses and actions to agents based on historical conversation data.

Sentiment Analysis

Calm Frustrations With Empathy

Identify exactly how customers are feeling without requiring agents to read large volumes of text, and prioritize conversations that need immediate attention.

Natural Language Detection

Personalize Global Support

Instantly identify customers’ origin language to route to a native-speaking agent or auto-translate messages for fast resolution.

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Deliver personalized, effortless customer service.

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