Jira Software is an issue tracking and project management tool for teams. Since it launched in 2002, over 65,000 companies globally, such as Square, eBay, Pfizer and Visa, have adopted Jira for its flexibility to support any type of project and extensibility to work with thousands of apps and integrations. Leverage Jira to plan sprints, create user stories, track issues, distribute tasks, and prioritize work.

Kustomer + Jira

Make it easier for agents to provide up-to-date status on reported issues using the Jira app.The integration enables agents to quickly append Jira issues to support conversations in Kustomer. What’s more, agents will get notes posted to the linked conversation when the Jira issue status changes, enabling agents to stay up-to-date on reported issues.

Key Benefits

Surface Jira Issues Directly in Kustomer

Save time searching for Jira issues by leveraging Jira Insight Cards to search for issues in Jira directly within the Kustomer UI. Easily view recent issues or leverage the search field to locate issues by title, description, or number.

Link Jira Issues to Kustomer Conversations

Leverage Jira Insight Cards to link Jira issues directly to Kustomer Conversations. Once your issue is linked, you can view the issue summary, description, and status.

Stay Up-to-date on Jira Issue Updates

Get a holistic view of issue status changes directly within the linked Jira issue. Status change updates will update automatically and appear within the Conversation in the form of a note.


Additional Resources


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