Total Economic Impact Study of Kustomer

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How does Kustomer drive value for hyper-growth B2C businesses?

To find out, Kustomer commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment an organization may realize by deploying its all-in-one, AI-powered customer service CRM platform. The results are significant. An investment in Kustomer can produce up to 422% return on investment.

Download this study to evaluate the impact of switching to Kustomer, and to learn how leading brands are transforming their support operations using the top-rated CRM for customer service.

Find out how you can:

  • Reduce Total Cost of Ownership by eliminating the need for multiple platforms and expensive consultants to deliver support
  • Increase Agent Productivity with a unified customer view and automated service workflows based on real-time customer data
  • Increase Agent Efficiency by leveraging AI-powered chatbots to automatically detect customer intent, determine the next action, and trigger relevant support workflows
  • Reduce Service Costs by deploying highly personalized chatbots across the entire user journey and accelerate resolution
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