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Agent Efficiency

A female customer service agent, wearing a headset, follows a customer service strategy that prioritizes personalization and efficient practices.

How to Decrease CX Costs by Improving Agent Productivity

Customer service secrets podcast: how to manage customer journey mapping

How to Stop Service Agent Burnout With These 5 Tips – Featuring Gabe Larsen

Man holding a smartphone in his hand conversing with a customer service bot.

The Ultimate Cheatsheet for Customer Service Bots

The Rise of Self-Service: How Changing Consumer Demands Require New Options

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

woman in carriage that is a happy and satisfied customer.

Your Guide to Delivering Quality Customer Service

A person types on a laptop computer within the Kustomer customer service platform.

Product Updates

Introducing Advanced Data Permissioning To Reduce Agent Workspace Clutter

Total Economic Impact™ Report Finds Kustomer’s CX Platform Produces More than 400% ROI Featured

Total Economic Impact™ Study Finds Kustomer’s CX Platform Produces More than 400% ROI

Research: How the Retail Customer Service Landscape Has Shifted Featured

Research: How the Retail Customer Service Landscape Has Shifted

CX Stories From the Frontlines: Increasing First Response Rate by 400% With the Kustomer Platform Featured

CX Stories From the Frontlines: Increasing First Response Time by 400% With the Kustomer Platform

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