OUR MISSION
Creating ZERO EFFORT, exceptional customer experiences.
Today Kustomer is the dedicated platform for some of the most innovative customer service brands such as Feastables, Glossier, Glovo, Ring and sweetgreen.
The story behind Kustomer
Meet Brad Birnbaum and Jeremy Suriel, two pioneers who’ve been shaking up the enterprise tech world for over 20 years. Their story starts in 1994 with eShare Technologies, where they revolutionized enterprise e-commerce by introducing large-scale chat for customer support for companies like 1800Flowers, AOL, Sprint, Dell and Microsoft.
Fast forward to 2009, Brad and Jeremy launched Assistly, grabbing attention from heavy hitters like Twitter and Spotify. They were taking chunks out of Zendesk’s market, and in no time, Salesforce snapped them up, turning Assistly into Desk.com.
But here’s the twist – while at Salesforce, they saw an opportunity: a chance to improve how companies relate to their customers. Customer needs were evolving. They saw customers as people, not tickets, and envisioned a seamless omnichannel experience. Frustrated with the limitations, they had an epiphany – it was time for a change.
Enter Kustomer, founded in 2015. Think of it as a customer service revolution, putting the customer at the heart of the experience. Brad and Jeremy went stealth, perfecting a platform that is more than just a CRM – it’s a game-changer. Companies quickly started to see the value of the Kustomer platform – leveraging CRM Data with Omnichannel Support and using Advanced Automations to automate routine and mundane tasks.
By 2020, even Facebook (now Meta) couldn’t ignore Kustomer’s impact, acquiring the company to enhance communication between businesses and people. But the story doesn’t end there. In 2023, Meta spun out Kustomer to let it continue its mission of revolutionizing customer service.
So, why should you listen to Kustomer? Because they’re not just part of the customer service story – they’re rewriting it. From pioneering chat rooms to reimagining customer experiences, Kustomer stands at the forefront of customer service innovation. And that’s the Kustomer story – a journey of continuous reinvention and relentless pursuit.
2015
Founded
$60M
Funding
Core Values
Customer Obsessed
Listen, go above and beyond, and deliver an amazing experience to our customers.
Listen, go above and beyond, and deliver an amazing experience to our customers.
Be Open
We can do anything with hard work, innovation, an open mind, and a positive attitude.
We can do anything with hard work, innovation, an open mind, and a positive attitude.
Skrappy
Always be in start up mode.
Always be in start up mode.
DJTAIBAI
Don’t just talk about it, be about it.
Don’t just talk about it, be about it.
One Krew
Remember to have fun together while staying humble, respecting and leaning on each other – we are nothing without our team.
Remember to have fun together while staying humble, respecting and leaning on each other – we are nothing without our team.
Win with Data
It’s through data that we verify, understand, and quantify our decisions and actions.
It’s through data that we verify, understand, and quantify our decisions and actions.
Work fast and iterate
Continuous improvement over delayed perfection.
Continuous improvement over delayed perfection.
Our Team
The Leadership team is responsible for bringing our mission to life. Together, this team brings over 60+ years of experience in the Customer Experience space. We are passionate about our clients and the customers they care for.
Our Investors
