Save up to
25% When
You Switch
from Gladly
The RESULTS of Switching
25%
Increased agent productivity with Kustomer
40%
Increase in fully automated chats within 3 months of launch
84%
Automatic resolution of requests with Kustomer
Choose Kustomer:
A Wiser Choice Than Gladly
Peeling Back the Curtain on Gladly
All Talk, No Substance
Gladly? It’s basically window dressing. Missing key channels, piggybacking on Looker and Zapier—it’s just mimicking a ticket based system when you need a full-throttle CRM. You deserve more horsepower!
From Family Sedan to Sports Car
Choosing Between Gladly’s Ticket System and Kustomer’s CRM
Want to speed up your customer service? The problem with Gladly’s system is, it’s like being stuck in traffic. They manage conversations by mimicking clunky tickets and scrambling for context.
Kustomer’s CRM, on the other hand, is all about the fast lane. We start with the customer—building their profile, enriching it with context, and then diving into conversations. We’re not just handling tickets; we’re managing billions of interactions like a true CRM.
Gladly’s Missing Workflow Mojo
They Lean on Zapier, We Lead with Power
The importance of a robust workflow engine in a customer service CRM is an absolute must. Sadly, Gladly’s workflow capabilities fall short, often diverting you to third-party solutions like Zapier, which includes additional, and often hidden, costs.
Kustomer excels with its industry-leading native workflow engine, simplifying operations and automating tasks seamlessly.
Data Duel
Gladly vs. Kustomer – The Epic Showdown of Native Storage
When using Gladly, be aware that accessing data may require adapters, which can potentially slow down the process.
In contrast, Kustomer offers native data storage solutions, designed to provide immediate and precise responses, revolutionizing customer support.
Unveiling the Truth
Customer Reporting versus Smoke and Mirrors
It’s important to be aware that Gladly’s custom reporting functionality might require an additional Looker license to access its full capabilities.
Kustomer emphasizes transparency and ease of use, providing direct access to comprehensive custom reporting capabilities without the need for additional licenses. This feature allows you to customize and analyze your data effectively, facilitating more informed decision-making processes.
Mastering Social Support
Gladly vs. Kustomer – The Integration Champions
Gladly’s platform currently lacks support for Twitter, which significantly limits the ability to manage a comprehensive social media presence.
In contrast, Kustomer excels with its seamless and native integrations with key platforms like Twitter, Instagram, Facebook, and WhatsApp.
Don’t settle for less; elevate your support with Kustomer today!
Kustomer vs Gladly
Unlock Greater Value at Lower Costs:
PLANS
Enterprise
$89per user / per month
Ultimate
$139per resolution
Resolution
As Low As
40¢per resolution
SETUP & ONGOING MANAGEMENT
PLANS
Hero
$180per month / per user
Superhero
$210per month / per user
Resolution
60¢
per resolution
SETUP & ONGOING MANAGEMENT
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