The Knowledge Base

CX News and Research — Delivered Directly to Your Inbox

Every month we are sending out the latest CX news, insights and industry research, empowering you to successfully build long-lasting relationships with today’s customers.

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Better Understand Your Customers, Better Understand Your Business

90%

of consumers would not shop with a retailer again if they provided bad customer service.

85%

of consumers were likely to purchase more after a very good customer experience (Qualtrics).

69%

of consumers shop more with businesses whose online and offline customer service is consistent (Forrester).

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