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Customer Service

Customer uses automated chatbot, a top proactive customer support example, to get questions answered.

5 Examples of Proactive Support You Can Follow

Customer utilizes hybrid customer experience through AI-powered chatbot and computer.

87% of Consumers Want to Be Contacted in Their Preferred Channel. Enter: Hybrid Customer Experience.

Man wearing an apron accesses customer service software from his smartphone and laptop.

The 12 Best Customer Service Software Tools for 2022

The Rise of Self-Service: How Changing Consumer Demands Require New Options

Boost Agent Productivity and Empower Customers to Self-Serve With Kustomer’s Portal

Woman in her home surrounded by plants is on her smartphone scrolling with a cup of coffee.

7 Chat Etiquette Tips for Best-in-Class Customer Service

A woman interacts with proactive customer support on her laptop computer.

5 Tips for How Companies Can Implement Proactive Customer Service

Customer explores modern customer experience channels on mobile devices.

Customer Experience Channels of the Future: 77 Percent of Consumers Under 25 Years Old Say Chatbots Are Helpful

Kustomer Episode #58 includes building a 90 day cx roadmap to customer excellence with Shannon Martin; customer service secrets podcast.

Building a 90-Day CX Roadmap with Shannon Martin from Expedia Group

Young man sitting on the bench in the park overlooking his iPhone XS Max tracking his tennis shoe purchase.

Benefits of Chatbots in Customer Service and Why Your Business Could Benefit

Customer service rep implements cx strategy.

How to Make Your CX Strategy Part of Every Team in Your Company

The Modern Age of CX Messaging

Get Interactive Report

A customer service representative works on a computer to improve personalized customer service benefits.

6 Personalized Customer Service Examples

A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.

7 Effective Ways to Improve Your Online Customer Service

Kustomer Joins Meta to Evolve Digital Customer Service

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