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Customer Service

Woman sitting down on her couch in business casual attire while talking on the phone and jotting down notes.
CX

Why Customer Service Efficiency Is More Important Than Ever

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Woman sitting down on a flight on stairs while looking intently at her smartphone.
Best Practices

3 Reasons You Need Customer Sentiment Analysis

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chatbot concept, chat robot answering questions of users online on website
CX

How to Scale Your CX for the Holiday Season

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Interface of video distribution service. Subscription service. Streaming video. communication network.
CX

Customer Service Crucial for Subscription Businesses During the Holiday Season

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Steve Richards takes us through customer service coaching that drives actual performance.
Podcast

Taking Care of Your Customers: Four Pillars of CX Transformation Success with Erika Putinsky

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Woman looking at her phone reading updated notifications on different platforms for an updated prescription.
CX

Why Knowing the History of Your Customer Is the Key to Success

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Kustomer Now 2021
Best Practices

Key Takeaways From Kustomer NOW 2021

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Starting a Revolution: The Launch of the Customer Service Secrets Podcast Featured
CX

10 Customer Service Podcasts to Add to Your Rotation

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CX

Start From the Top to Create a Customer-First Mindset

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Couple sitting down having coffee
CX

Conversational Customer Service: How You Can Change Your Current Customer Support Strategy

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Man on iPad
Best Practices

The Benefits of RPA and Intelligent Automation in Customer Service

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Customer Service Secrets Podcast Featured
Podcast

How to Scale Your Team Globally with Michael Windsor

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Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards Featured
Kustomer

Kustomer Named a Winner in the 2021 Excellence in Customer Service Awards

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