Kustomer Blog

Your Hub for Customer Experience: Opinions, Interviews, and the Latest Trends

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Young woman dressed in business casual looking down at customer service trends with a cup of coffee in hand.

Why Changing Consumer Preferences Will Mean a New World of CX

Happy customer service agent delivering an answer using AI

Hybrid Customer Service: Creating a Great Experience for Customers and Agents

Close up of a woman doing financial analysis at work on a tablet at her desk.

The Benefits of A Modern CRM for Financial Services

Customer review satisfaction feedback survey concept, User give rating to service experience on online application, Customer can evaluate quality of service leading to reputation ranking of business.

Customer Experience Trends You Need to Know

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Your CX Playbook for Financial Services

Young financial advisor helping a client with the documents covering their finances.

7 Customer Service Tips for Financial Service Companies

Happy young adult woman stay-at-home concept. She wears headphone using computer communication via internet online technology showing benefits of live chat for ecommerce

8 Benefits of Live Chat for Customer Experience

The buttons of WhatsApp, Facebook, and Instagram on an iPhone

How to Use WhatsApp for Customer Retention

Close-up of smiling mature female customer service representative wearing a headset in the office giving personal customer service.

Leveraging Data to Unlock the Power of Personal Customer Service

The Modern Age of CX Messaging

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Kustomer secures $60M in funding

Kustomer Secures $60M in Funding to Unleash Its Potential as a Standalone Company

Team of coworkers working towards collecting customer service metrics.

Top Metrics and Strategies for How to Measure Customer Service

3 reasons why businesses invest in customer experience automation and addressing each of these reasons can impact bottom line revenue.

5 Ways Automated Customer Support Can Create Consistent CX

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