The transformation is underway and happening fast. Almost every aspect of the way we shop, sell and connect is evolving. Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support. The easier we can make it for them to do so, the more likely they are to exhibit loyalty.
More than one billion users connect with a business account across WhatsApp, Messenger and Instagram Direct every week. And this is just the beginning. According to recent Kustomer research, CX leaders across the globe predict that customers will shift away from legacy service channels like voice, towards more modern and convenient channels like messaging. As consumer preferences continue to transform, and personalized conversations become more essential to business success, growth across messaging is guaranteed.
We are excited to announce that Kustomer will be taking the stage at Meta’s inaugural business messaging event, Conversations, on Thursday, May 19, 2022. The event will showcase content for businesses, developers and partners interested in building better and faster experiences on the most popular messaging platforms. We’ll discuss why legacy support products are not adapting to changing consumer preferences, and how to deliver on heightened customer expectations with smart strategies, and even smarter technology. You’ll also hear directly from Meta and Kustomer executives, product leads, partners and leading global brands in panels, demos and technical deep dives.
We look forward to sharing our vision for the future of CX and business messaging, and hope to see you virtually on May 19. Click here to register and receive event updates.