What the Future Holds for CX Organizations

We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX


With 79% of CX professionals believing the role of customer service to fuel business growth will become more important over the next three years, delivering an exceptional experience is more important than ever.

In order to understand the direction that the customer experience is heading, we took out our crystal ball and tarot cards — in addition to surveying over 100 CX professionals — to predict how the world of CX will change over the next three years. Read the report now to access data around:

  • CX organizations biggest weaknesses
  • The top priorities in CX
  • Which channels will grow in popularity
  • Where CX organizations are investing
  • The hyper-personalization differentiator
  • Industry breakdowns for:
    • Retail
    • Travel
    • Finance
    • Government


Download the report:

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