Assembled

Assembled is the operating system for today’s support team, combining automated scheduling with actionable forecasting and robust reporting to help get staffing right. Trusted by mutual customers like Glossier, Away, thredUp, Lulus, Kin Insurance, Scott’s Cheap Flights, and many more!

Assembled + Kustomer

Accurate, actionable, and out of the box forecasting

With our out of the box and easy to configure forecast of contact volume, you have everything you need to make accurate and efficient headcount and scheduling decisions.

Automations, optimizations, and shortcuts galore

Scheduling in Assembled is 60% faster than WFM alternatives, powered by templates, keyboard shortcuts, and blazing fast workflows. Leverage automations to instantly build schedules at scale and without hassle, including optimal placement of lunch, breaks, and project time.

Fast, flexible and intuitive scheduling

Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Cal and Slack.

Robust real-time and historical reporting

You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, help in managing your team, and hit key metrics.

Designed for the entire team

Empower agents to make changes, request time-off, and view full team schedules without fear of facing noisy spreadsheets or old school interfaces. With Assembled + Kustomer we’ll meet teammates in the tools they are already using (like Google calendar and Slack) so that they can focus on your customers first!

On-boarding and Integration

Assembled offers a turnkey integration with Kustomer. Once you’ve allowed Assembled to connect with Kustomer, we’ll populate your volume metrics and design a customer forecast for your business. Implementation and on-boarding typically take between 2-5 days.

Deliver personalized, effortless customer service.

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