Celebrating the Winners of the Inaugural Kusty Awards

4 min read
Celebrating the Winners of the Inaugural Kusty Awards

This November we held our annual conference Kustomer NOW 2021. During the event we were excited to announce the winners of our first ever Kusty Awards. We decided to launch our inaugural Kusty Awards to spotlight and celebrate a few of those pioneering brands that are paving the way in the CX world. 

To select nominees we opened the nominating process to all of our Kustomer employees. Following an internal, data-driven process, Kustomer employees who work most closely with our clients nominated brands for different categories using a variety of metrics from the Kustomer platform to support each nomination.

To select our winners, an internal committee reviewed the nominations and chose the most compelling use cases. We greatly appreciate all of our customers, so these were by no means easy decisions to make. With that said, we wanted to recognize some of the most impressive brands that leverage CX as a competitive advantage.

The Efficiency Award for Best Use of Automation

First up, The Efficiency Award for Best Use of Automation. This award celebrates one of our customers that is streamlining their operations by taking advantage of automation within Kustomer’s platform.


  • Point Pickup 
  • Jerome’s Furniture 
  • Kin Insurance 

And the winner is… Point Pickup! Point Pickup is the leading enterprise-only, retail-branded provider of fulfillment and last-mile delivery services for top retailers in all 50 states.

The Connectivity Award for Best Use of Integrations

Our second award is The Connectivity Award for Best Use of Integrations. This award spotlights a client that is using integrations in a unique way within the Kustomer platform. This client has connected all of their tools, processes and data, linking every element of their support operations to transform their CX.


  • OnPoint Warranty 
  • Glovo
  • RappiPay 

And the winner is … Glovo! Glovo is an app that allows you to get the best products in your city in just minutes. Glovo connects users, businesses and couriers to make that possible.

The Visionary Award for Best in CX Thought Leadership

Next up, The Visionary Award for Best in CX Thought Leadership.

The winner of this award is an individual we respect as a visionary in their industry, someone who our team views as an example of amazing CX leadership. 


  • Amy Coleman of Lulus
  • Joe Gilgoff of Daily Harvest 
  • Dan Brady of Pura Vida

We are thrilled to announce Amy Coleman as the winner of the CX Thought Leadership award! Amy is the Director of Customer Experience at Lulus. Congratulations, Amy! Thanks for all you do!

Most Transformed CX Organization

Next we have Most Transformed CX Organization. This award celebrates a customer that has vastly improved their CX metrics since onboarding the Kustomer platform. We love a success story — it’s what keeps our team motivated — and it’s been inspirational to see the winner of this award bounce back from an industry that was so impacted by the pandemic. 


  • AvantStay 
  • Hopper
  • The Farmer’s Dog 

The winner of this award is Hopper! Hopper is a platform that analyzes billions of flight, hotel and rental car prices daily to predict how prices will change, and tells you whether to buy or wait. Since implementing Kustomer in 2020, Hopper has increased it’s CSAT by 10% and decreased first response times by an astounding 50%.

The Exemplary Award for Best Overall Customer Experience

Finally, the last award presented is the Kusty Awards most prestigious, The Exemplary Award for Best Overall Customer Experience. This award goes to one of our clients that has astounding brand affinity. This company has created a cult following due to its inspirational, exemplary CX and we are so honored to work with their team.


  • Glossier 
  • Summersalt
  • Youth To The People 

We are thrilled to name Glossier as the winner of this award! Glossier is a premier DTC skincare and beauty brand. 

Again, congratulations to all of the winners! We are delighted to work alongside you, the other nominees, and all of our customers. 
Want to join our roster of outstanding clients and become eligible for next year’s Kusty Awards? Learn how Kustomer can help you deliver a modern customer experience by requesting a demo here.

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