Archives: Resources
eBooks
Guides
Guide: The Buyer’s Guide to Your Customer Service CRM Platform GUD-006
- How to choose the right solution for your business.
- The fastest way to get your organization up to speed.
- How to match your budget to the needs of your business.
Whitepaper: Direct-to-Consumer Experience Secrets WHT-003
Direct-to-Consumer Experience Secrets
Retail and direct-to-consumer (DTC) companies need to clearly identify their customers, no matter which channel or part of the journey they’re on. Find out how in this whitepaper.
- How product selection affects the customer experience.
- What goes into offering quality, personalized 1-1 service.
- And other secret strategies top direct-to-consumer brands are using to beat DTC and retail competitors.
Videos
Whitepapers
Webinars
12 Reasons to Choose Kustomer GUD-001
The Guide to Achieving Customer-First Service GUD-002
Customer expectations have evolved past ticket numbers, formal emails and isolated data. In today’s customer-first world, enterprises are winning the competitive game across industries. What’s their secret?
They’ve shifted to a customer-first approach to service and support.
Download this actionable guide and you’ll learn:
- The 5 symptoms of an outdated customer experience.
- What people-first brands like Away, Glossier, and UNTUCKit are doing to build modern support teams.
- Recommendations for how to hire and train customer-centric CX team members.
- Strategies for creating a real customer feedback loop between your marketing and customer service teams.
