Built on the premise of excellent customer experience, it’s no surprise that the Kustomer team has been focused on our own customers from the start. Baked into the foundation of our company, our “customer-obsessed” krew is the backbone of our happy clients.
As we reflect on the whirlwind that is 2020, one thing is certain: if customer service wasn’t already a top priority, it’s now indispensable for businesses across the globe. The importance of customer service is at a point of paradigm shift and we’re working alongside our customers to ensure they have the best tools in place to deliver game-changing experiences in today’s customer-first landscape.
Tuning into our customers’ reviews about their experience with our krew and platform, allows us to bake their feedback into our product and services in the future. G2’s consistent reviews and — more notably — quarterly reports, are the best way for us to know how we stack up against our competitors. Which is why we’re excited to share that over the course of 2020, quarter after quarter, we were named a category leader.
G2’s quarterly reports are based on aggregated reviews from our customers, and compares Kustomer to other customer service platforms. Over the last seven quarters, Kustomer’s ability to be at the top of the customer service software leaderboard has remained true.
Additionally, throughout the year, Kustomer earned recognition in the following categories:
- Leader
- Momentum Leader
- Best Meets Requirements
- Best Meets Requirements Mid-Market
- High Performer
- Leader Mid-Market
- Highest User Adoption
- Users Love Us
We’re leading the pack across Help Desk, Live Chat, and Conversational Customer Engagement, but don’t just take our word for it, check out a few examples of what Kustomer’s customers have to say about their own recent experiences:
- If you’re looking for a CRM that’s simple and easy to use, has a nice design that’s both intuitive and easy on the eyes, I couldn’t possibly recommend Kustomer more. Kustomer has been the best CRM I’ve ever used, for a multitude of reasons.
- The functionality across all the ways that we communicate with our guests is brilliant! I cannot like it more! I love that everything is organized, and even when something is closed, it is able to be found quickly and easily.
- I like how easy Kustomer is to use. I enjoy the easy access to the customer facing and the internal knowledge base. I like that our responses to customers look like more personal interactions instead of “tickets”.
- I love the custom and standard reporting, and the support team is very responsive and friendly. I also very much appreciate the timeline view of a customer’s information- the user can easily view past conversations all on one page! Kustomer is the perfect platform for a business who views their customer interactions as an intertwined customer journey rather than transactional exchanges.
Gaining outstanding recognition from our customers, when we’re in the business of customer service, might seem like a dead giveaway. But it’s these awards that carry the most weight with our leadership team, and the entire Kustomer krew. We can’t thank our customers enough for helping us achieve our mission of being the best modern CRM platform for customer service, and we’re looking forward to working with our clients throughout the new year.
Ready to see Kustomer in action? Schedule a demo here.
