We’re excited to announce our partnership with Aircall, an innovative company that makes it easy for sales and support teams to integrate voice calls with their existing tools. Our companies both share a vision of helping Support team productivity and the first-touch customer experience. With this partnership you can now add your Aircall phone experience to the rich customer information you already have in Kustomer.
More About Aircall
Aircall is a next generation cloud-based global phone solution that allows businesses to set up their phone operations quickly. Aircall customers are able to deploy a phone system in minutes, provide local numbers in over 40 countries and integrate their phone channel with essential business tools like Kustomer — streamlining their existing workflows and transforming the way sales and support teams interact with their customers.
How Do Kustomer & Aircall Integrate Together?
The Aircall voice channel integrates easily into the Kustomer timeline and the rest of the Kustomer platform.
Here are some of the integration benefits:
- More Productive Team: A deep integration between a call and the rest of the Support experience means that team members can be more effective
- Improved Call Quality & Customer Loyalty: High quality calls lead to happier customers that are more engaged
- Customer Upsells: Support team members can even leverage the Kustomer Workspace to turn inbounds calls into opportunities for sales or subscriptions upgrades
Benefits of Aircall & Kustomer
Using Aircall & Kustomer together enables you to get to the right information faster when a customer calls. We put all of the customer’s information together in one place to help you deliver an improved customer experience overall.