Unbabel

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. We allow people to communicate instantly, no matter what language they speak.

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world.

Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour, to communicate effortlessly with customers around the world, no matter what language they speak.

Kustomer + Unbabel

Unbabel helps Kustomer users to communicate with their customers in their native language at a level of quality, speed and scalability that has never before been attainable. Seamlessly integrated with Kustomer, Unbabel allows teams of any size to provide comprehensive multilingual coverage, improve CSAT, operational efficiency and scale more effectively.

Key Benefits

Unbabel combines the efficiency of augmented machine translation with the authenticity of native speakers to deliver high-quality translations at scale:

• Deliver consistent customer experiences, worldwide: Maintain a consistent standard of support for your customers, worldwide. Unbabel allows your agents to respond seamlessly to international customers, in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.
• Enhance your global brand reputation to drive growth and loyalty: Offering multilingual support makes every customer feel important, building trust and loyalty that will multiply across the globe. With an enhanced brand reputation, you can expand your reach, tap into new markets and bring in new revenue.
• Reduce operational costs: Have the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places – ROI of 10-40%.
• Build a more flexible team and improve workforce planning: Allocate any agent to any location or support channel, to keep you covered during peak volume times. Plus our analytics track those trends, so you’re prepared for busy seasons in the future. Workforce planning is flexible with Unbabel.
• Increase team efficiency and productivity: Focus on hiring the best agents no matter what language they speak. Real-time translation lets your agents respond instantly to international customers, freeing them up for more important tasks, and lowering your average response time.

Additional Information

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