Twilio is a cloud communications platform that allows developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. With Kustomer’s integration with Twilio you can create specialized searches to show only text messages, or you can build workflows to take specific action when you receive texts in Kustomer.

Support Your Customers on the Channels They Prefer

The Twilio integration enables you to send and receive messages as SMS or MMS. When a customer reaches out via SMS or MMS, you can respond on the same channel so you can meet your customers where they’re at.

Get a Unified System of Record

When customers reach out to you via SMS or MMS, Kustomer will automatically create a Conversation within Kustomer with SMS and MMS information so you can view those messages directly within Kustomer alongside customer profile information.


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