RingCentral is a leading cloud communication platform that provides businesses with different cloud-based business communications solutions that include message, video, phone, and contact center services. From click-to-dial functionality to one-click video conferencing, users can leverage must-have digital tools through a single, easy-to-use platform that seamlessly works across office sites and mobile devices. Setup, deployment, and adoption is also easy and IT can manage it all from anywhere.
Kustomer + RingCentral
Connect your RingCentral account to Kustomer to start making and receiving calls from directly within Kustomer via a widget.
This integration automatically builds a customer profile in Kustomer and logs all call details in a conversation in their timeline, providing a way to view and report on historical call data.
Get a Comprehensive View of the Customer
- Get a complete, threaded view of all calls made or received with RingCentral alongside all of your other customer touchpoints.
Automatic Status Sync
- Rest easy knowing that you can identify when an agent is available to receive a call through agent status sync across RingCentral and Kustomer.
- Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.