Flip CX

Flip automates simple calls so agents focus on complex issues and building deeper relationships with your customers. That means happier shoppers, happier agents, and a happier bottom line for your brand. #Winning.

The Flip – Kustomer integration allows users to easily integrate Flip’s Voice Assistant into their customer support helpdesk. Brands using Kustomer will have easy access to Voice Automation with Flip.

• INCREDIBLE CX: Flip is Voice AI designed to replace obnoxious IVRs with an Alexa-like experience your customers will love.
• SUPERIOR AUTOMATION: We help eCommerce/Retail brands automate 40-50% of all calls. Significant automation = increased call center capacity that’s truly scalable.
• LOW EFFORT, HIGH IMPACT: We reduce customer support spend + Improve every performance/CX metric including hold time, missed calls, AHT, CSAT, NPS, LTV, and more.
• 200+ USER INTENTS OUT-OF-THE-BOX: Ideal for eCommerce/Retail, Flip supports everything from Order tracking/WISMO to Returns, to Exchanges, Warranties, and Product Usage questions.
• QUICK & EASY INTEGRATION: Set up automated handling in minutes within the Flip portal.

Once the integration is enabled, Flip will automatically create tickets in Kustomer for 1) Resolved Calls, and 2) Open Calls – so your team can follow up to resolve caller requests for all supported call types.

Ticketing Features:

• Tags auto-added to tickets with Flip’s perceived intent
• Voicemails automatically uploaded
• In Flip’s Portal, the following can be configured:
  • Call transcriptions added to tickets
  • Call sentiment added to tickets
  • Call transcript and summaries
  • SMS notifications – If calling after hours, we can send a SMS via Kustomer, the caller can respond with their issue, and an agent can follow up later.

See how UNTUCKit got started 1 week before BF/CM automating 30+% of their calls using Flip in Kustomer:

Get started with the integration: Learn More

Contact Sales@flipcx.com to experience this firsthand.