Delighted is the self-serve experience management platform of choice for the world’s top brands. Delighted uses the Net Promoter System to gather real feedback from your customer so you can continue to optimize every stage of the customer journey to provide brilliant customer experiences.

Keep a Pulse on Customer Satisfaction by Getting Continuous NPS Updates

The Delighted integration empowers agents to view customers’ NPS scores every time a survey response is updated or created. Customers’ latest NPS scores will be reflected in the customer’s profile and timeline so agents can better understand how to alleviate pain points for customers with lower feedback ratings.

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