Focus on growing your business, not integration issues. Kustomer was built for ecommerce customer service and seamlessly integrated with Shopify so you can:
• See all customer info on single timeline
• Take requests from any channel, reply in a single thread
• Easily automate repetitive tasks
You’ve got to move fast to win in the world of ecommerce. Schedule your Kustomer + Shopify demo now for a $50 Amazon gift card.
Request a personalized demo:
Engage With Customers Anytime, Anywhere
No more managing multiple systems to resolve customer requests across different channels. See the entire customer profile and history in a single timeline so you can deliver true omnichannel service and support.
Actionable Customer Insights Improve Handle Times
A chronological timeline view tracks and manages past and present interactions and Shopify orders all in one actionable agent workspace.
Intelligent Automation Boosts Efficiency and CSAT
Build powerful automation rules based on Shopify data to keep conversations flowing, like initiating a conversation and instantly sending a promo code when your most high-value customers give a low CSAT score.
Retain More Loyal Customers
Use your Shopify data to identify and segment customers for proactive engagement based on purchase history and lifetime value. You can send special offers, mitigate issues, and win back dissatisfied customers.
Enhanced Timeline View
View every detail around Shopify purchases directly in Kustomer timeline. Agents can access itemized lists with product descriptions, images, prices, and payment information, as well as shipping details, so they’ll never need to navigate outside Kustomer to get full context.
Shopify Insights Card
Our new Shopify insights card is a one-stop shop for each customer’s entire Shopify purchase history, available directly in their profile. This dynamic card includes a chronological view of all purchases, with the ability to internally navigate to itemized lists, payment methods, as well as an ability to search the entire card by product item and SKU number, so every detail around every purchase is discoverable within Kustomer.