Customer service should be a growth driver, not a cost center for your BigCommerce store. Deliver exceptional experiences at every customer touchpoint with Kustomer’s all-in-one customer service platform:
• Unify CRM, digital engagement, and help desk software into a single omnichannel platform
• Get a full picture of every customer and their experiences in a single timeline view
• Give support teams complete customer visibility to deliver fast, consistent, and personalized support
Schedule your Kustomer + BigCommerce demo now and we’ll send you a $50 Amazon gift card.
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Orchestrate Brilliant CX Across Traditional and Modern Channels
Support your customers effortlessly from a single interface across all channels–voice, email, chat, messaging apps, Instagram, Facebook, Whatsapp, Twitter, and others. You’ll leverage historical customer data to orchestrate personalized engagement every time.
Treat Customers Like VIPs with Personalized Experiences
Kustomer is a single, unified customer experience platform that combines customer data across relevant systems and channels into one chronological customer-centric workspace. Your agents can quickly find, share, and act on information across platforms from a central place.
Empower Customers to Help Themselves
The easy to deploy Kustomer platform lets you create highly personalized chatbots across the entire user journey to automate routine service interactions and seamlessly handoff to agents when necessary. All without the need to code.
Integrate Seamlessly with BigCommerce
With Kustomer, you can integrate your BigCommerce store to see your customers’ purchases in the Kustomer timeline. Use your data to identify and segment customers for proactive engagement based on purchase history and lifetime value. Send special offers, mitigate issues, and win back dissatisfied customers.