Why Self-Service Should Be Top of Mind

Speed and efficiency are central to customer service success

There are two major challenges with customer service today:

  1. Customer expectations are skyrocketing. They expect answers to their questions immediately, and won’t tolerate mistakes or delays.
  2. Customer service teams are being asked to do more with less. Efficiency is the name of the game, but effectiveness still must take precedence.

What does this all mean? Self-service is necessary, and often preferred. Check out our infographic for some hard data on why you should incorporate self-service into your customer service strategy.

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