What Modern Consumers Expect From the Customer Experience

Findings from our latest consumer research

With all the changes the past year have brought, we wanted to know how consumer expectations have changed, and how CX organizations can keep up. Kustomer surveyed over 550 US-based consumers to better understand what they expect from the customer experience, where organizations are falling short, and how expectations have shifted across generations.

Read on for findings from our research, including how CX drives exceptional business value, the need for speed in CX, and why empathy still takes the cake. Download our full report here.

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