There is no doubt that the customer should be at the center of any business. But not all brands are taking advantage of the immense benefits of prioritizing the customer. Creating positive experiences and providing exceptional support does more than put a smile on a customer’s face. It builds lasting relationships, lifelong loyalty and contributes directly to the financial success of a business. In fact, 66% of customers would be more loyal to a brand after good customer service, 48% would spend more money with them, and 39% would use the business more frequently.
Brands like Away, Anomalie and UNTUCKit are placing CX at the heart of their business, and gaining an upper hand on the competition by delivering personalized, omnichannel support at scale. Learn the tenets of a stellar support organization below: