How CX Organizations Are Tackling the Efficiency Mandate

Research Data Reveals How Organizations Are Reacting

The past year has brought immense changes and pressures to many businesses, and “doing more with less” is no longer optional. That’s why we wanted to know the efficiency pressures and challenges that CX organizations are facing.

Kustomer went out and surveyed over 120 CX professionals in the United States, across a variety of industries, to better understand what the current environment is, what tools and strategies businesses are currently using to achieve efficiency, and how technology can play a more central role in turning CX organizations into profit centers. Check out our infographic for the findings:

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