CX Buzzwords: Decoded
Get up to snuff with this cheatsheet on CX buzzwords
You hear them all the time: voice of the customer, customer-centric, omnnichannel. At some point, when buzzwords are used so often, they almost lose their meaning. But there’s a reason they are so popular when discussing the customer experience: these buzzwords are central to modern customer service success!
Don’t fear… we’ve got your back. Whether you’re discussing journey mapping or customer alignment in your next meeting, use this cheatsheet to understand what these buzzwords ACTUALLY mean, and how to use them properly.