Preparing for Automation in Customer Service

It’s undeniable that customer service is only becoming more central to business success, but keeping up with growing customer demands can be a challenge. A surefire way to succeed? Prepare for the future now. According to a CCW Digital survey of contact center professionals, automation is already making a huge impact on customer service, and will only continue to do so. Read on to learn what pros in the industry think the future will hold when it comes to CS automation.