Prepping for the Holidays

Tackling an influx in inquiries while delivering superior holiday customer service

The holly, jolly holiday season is on the horizon, but it isn’t all gumdrops and lollipops. Along with the gift of increased online shopping, the holiday season also brings a big lump of coal: a higher volume of support inquiries in need of immediate action.

With this increased activity comes an increased need for customer assistance throughout the buyer journey, on a plethora of channels. And according to Kustomer research, 83% of consumers think they should be able to contact customer service on any channel they want.

The question becomes, how do you handle the seasonal rush without breaking the bank or disappointing customers? Download our holiday prep guide to explore Kustomer’s holiday customer service tips:

  • Research data on consumer expectations
  • What customers expect during the holiday season
  • How customer inquiries may be particularly challenging this year due to rapidly shifting global circumstances
  • How to deliver an exceptional holiday experience with smart strategies and smarter technology

Download your guide:

Deliver personalized, effortless customer service.

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