Special Report:

How the Global Pandemic Is Affecting Customer Service Organizations

Survey data reveals how businesses are reacting

It goes without saying that we are living in circumstances unlike any we have ever experienced. Storefronts are closed, pursestrings are tightening, and just about every aspect of our day-to-day lives is upside down. But what does this all really mean for customer service organizations?

Kustomer surveyed over 150 customer service professionals across a variety of industries to truly understand how their businesses and teams are being affected by COVID-19, and the results are powerful. 79% of customer service organizations are being significantly impacted by the global pandemic, with only 1% reporting no impact at all. In this report you’ll learn about:

  • Circumstances affecting customer service success and how organizations are adapting
  • What customers need during the global pandemic
  • How success metrics and conversation volume are changing
  • Data across industries and different business sizes
  • Actionable takeaways that you can put into practice today
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