Happy Shopping Conference

On Demand

Watch On Demand

About the Event

It’s undeniable — the retail landscape has changed for good. While the past year forced consumers to shop in a whole new way, it also drastically accelerated digital transformation in a matter of months. Brands and consumers alike, who may have been hesitant to buy and sell online, are now embracing digital customer experiences like never before.

But one thing hasn’t changed: consumers still want consultative, personalized experiences throughout the buyer journey. So how do you deliver in this new digital world?

Join us at the Happy Shopping Conference on June 24th as we explore what the future of CX looks like for e-commerce, what consumers expect from a modern customer experience, and how to transform your service organization into a full blown revenue driver through consultative, full-funnel support.

Miss us live? Watch the Happy Shopping Conference recording now!

2:00 pm ET

Welcome: The Changing Face of Retail 👋

Andrea Paul and Gabe Larsen (Kustomer)

2:15 pm ET

KEYNOTE - Connection is Currency: The Three Pillars of Community-Led Commerce 💸

Kristen LaFrance (Shopify)

3:00 pm ET

Make Them Click: How Cuts Clothing Provides a Standout Experience From Day One 📱

Chance Riley (Cuts Clothing), Dena Kaye-Phillips (Attentive) and Andrea Paul (Kustomer)

3:30 pm ET

Redefining the Shopper Journey: How to Adapt in the Midst of Disruption 🤖

Laura Gramlich (SKIMS), Dan Brady (Pura Vida Bracelets) and Vikas Bhambri (Kustomer)

4:00 pm ET

The Next Evolution of Customer Care: How Brooklinen Delivers on Customer Promises to the Last Mile 📦

Caroline Nolan (Brooklinen) and Michael Streitberger (Convey)

4:30 pm ET

The Journey Never Ends: How UNTUCKit Keeps Their Customers and Agents Happy 🙂

Lauren Panken (UNTUCKit) and Alex Richards (Stella Connect by Medallia)

5:00 pm ET

Key Takeaways 📝

Andrea Paul and Gabe Larsen (Kustomer)


Kristen LaFrance
Host of Resilient Retail and Senior Content Marketer, Shopify

Caroline Nolan
Customer Experience Manager, Brooklinen

Lauren Panken
Senior Systems Manager, UNTUCKit

Laura Gramlich
Customer Experience Manager, SKIMS

Dan Brady
Customer Success Manager, Pura Vida Bracelets

Chance Riley
Director of Growth, Cuts Clothing

Gabe Larsen
VP of Marketing, Kustomer

Andrea Paul
Director of Research, Kustomer

Michael Streitberger
Head of Strategic Partnerships, Convey

Dena Kaye-Phillips
Client Strategy Director, Attentive

Vikas Bhambri
SVP of Sales & Customer Experience, Kustomer

Alexander Richards
Director of Partnerships & Business Development at Medallia




See what the future of CX looks like for e-commerce.


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