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Customer Service

Kustomer at Shoptalk 2023

Young smiling woman typing on laptop and accepting the orders then packing parcels for shipment

5 Ways Small Businesses Can Make the Shift from CS to CX

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To Deliver Personalized Customer Service, You Must First Become Truly Omnichannel

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Complete Guide: What Is Personalized Customer Service?

Woman waiting at the train station on her smartphone managing social customer relationship management

A Comprehensive Guide to Social Customer Relationship Management: What Is It and How It Develops Relationships

A work from home desk set up showcasing several live chat solutions on a laptop.

Live Chat vs Messaging Apps: The Modern Hybrid Solution

Cafe owners behind a counter, ready to help the customers, standing opposite them, with their modern customer service expectations.

Top Modern Customer Service Expectations You Need to Know

CX Stories From the Frontlines: Seeing Results from Embracing Chatbots & Social DMs

Business man sits in a park listening to customer experience podcasts on his phone.

Top 10 Customer Experience Podcasts You Should Listen To

The Future of Customer Communication Is Messaging. Here’s What the Data Says.

The Modern Age of CX Messaging

Get Interactive Report

Customer service agent

Are You Implementing 24/7 Customer Service? Here are 9 Reasons Why You Should!

Engaged customer shops on mobile websites because of proactive messaging strategy..

Benefits of Adding Proactive Messaging to Your CX Strategy

Smiling woman text messaging on smart phone. Happy female customer with curly hair is wearing casuals. She is shopping at supermarket.

Customer Service Skills Guide: How to Engage the Modern Customer in 2022

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