Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In fact, recent Kustomer research revealed customers get frustrated after waiting only two minutes for a response from customer service, and 93% expect customer service to be more convenient.
Luckily, artificial intelligence (AI) can help companies meet customer demands and deliver superior service, without overwhelming agents. Download our latest e-book to:
- Understand technology buzzwords and how they apply to customer service
- How the rise of AI will impact support
- How to apply intelligent automation successfully for competitive customer service
- What changes AI will bring to the future of customer service
- How real businesses are leveraging AI