The Knowledge Base
CX News and Research — Delivered Directly to Your Inbox
Every month we are sending out the latest CX news, insights and industry research, empowering you to successfully build long-lasting relationships with today’s customers.
Tactics, Tools and Insights
Sign up for content about your favorite brands, the data you need to succeed, and proven strategies for growing your business in 2023… and beyond. This is what you’ll be in for:
Relevant CX news, stories, and commentary from top CX influencers and business leaders.
Guides, e-books, and research reports on consumer behavior and CX insights and trends.
VIP invitations to the most important events designed to educate, inspire, and connect the CX community.
Highlights from the most creative and innovative experience makers we find.
If you are a customer experience nerd like us, join the Knowledge Base community today.
Better Understand Your Customers, Better Understand Your Business
90%
of consumers would not shop with a retailer again if they provided bad customer service.
85%
of consumers were likely to purchase more after a very good customer experience (Qualtrics).
69%
of consumers shop more with businesses whose online and offline customer service is consistent (Forrester).
Innovate the Way You Interact With Your Customers and Boost Your Business
