Kustomer Sub-Processors of Personal Data

Last Updated: November 1, 2022

This article communicates the current list of companies who are authorized to process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services. These companies are known as sub-processors. Kustomer engages with two types of sub-processors to perform various functions as explained below: third-party sub-processors and Kustomer affiliate sub-processors.

Third Party Sub-Processors

Kustomer performs due diligence on the technical and organizational security measures of all third party sub-processors, and requires each to commit to obligations regarding their security controls and applicable regulations for the protection of personal data.

Entity Name Purpose of Processing Processing Location
Amazon Web Services, Inc. (AWS) (Seattle, WA, USA) Cloud Hosting Provider for data housing, compute, and hosting for Kustomer Application United States; Ireland; Sweden
Appcues (Boston, MA, USA) Customer Onboarding Platform United States
Beamer (Austin, TX, USA) Release Management for Application Specific Updates United States
Canny.io (Wilmington, DE, USA) Customer Feedback Management Tool United States
DataDog (New York, NY, USA) Monitoring and Data Analytics United States
Elastic Cloud (Mountain View, CA, USA) Search Functionality (Applicable only to Limited Customers) United States; Ireland
Google (Mountain View, CA, USA) Cloud services to support Gmail integration and data storage for professional services and customer support United States
LaunchDarkly (Oakland, CA, USA) Release Management for New Features United States
MongoDB (New York, NY, USA) Hosting Provider for Remote Database Backups United States; Ireland; Sweden; UK
Postmark (Philadelphia, PA, USA) Email Notifications United States
PubNub (San Francisco, CA, USA) Supports Chat Functionality United States
Pusher (London, UK) Supports Chat Push Notifications United States; Ireland
Segment.io (New York, NY, USA) Customer Usage Analytics United States
Sentry.io (San Francisco, CA, USA) Application Monitoring and Error Tracking United States
Snowflake (Bozeman, MT, USA) Data Warehouse (only applicable to clients with Snowflake SKU) United States
Stripe (San Francisco, CA, USA) Billing Management for Customers’ Subscription Fee Payment United States
Zuora (Redwood City, CA, USA) Subscription Management Billing and Payments United States

 

Kustomer Affiliate Sub-Processors

For purposes of transparency and clarity, Meta Platforms, Inc. and its affiliates (“Kustomer Affiliate Sub-processors”) may also process personal data on behalf of Kustomer in connection with delivering the Kustomer Platform and related services, including to a particular region. Kustomer Affiliate Sub-processors may provide one or more of the following roles: customer support, professional services, engineering, or systems maintenance and troubleshooting.

Updates

Kustomer will notify business customers to any changes of sub-processors by using this article.

If you are a business customer and would like to be notified each time we update our list of third party sub-processors, please provide the requested information below to subscribe to updates. Please note that Kustomer will only notify you if your company has an active subscription. This information required below is to allow us to respond to your request. We will only use personal information you provide us consistent with our privacy policy.

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