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Customer Feedback

Customer service agent offering proactive support
CX

Complete Guide to Proactive Customer Support

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CX

Why Proactive Support Is the Future

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Man with water, coffee, in a office
CX

How Customer Service Conversations Can Resolve Tricky Situations

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Two wood blocks with one that has a smiley face in the front and the next block having a sad face.
CX

Deploying a Customer Feedback Strategy That Gets Real Responses – a How-to Guide

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Customer talks on the phone to a customer experience agent utilizing hyper-personalization strategies.
CX

5 Ways to Insert Hyper-Personalization into Your CX

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A pleased customer makes a purchase from a company utilizing customer empowerment strategies.
CX

How Customer Empowerment Can Grow Your Brand Organically

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A customer service agent sitting at his desk with his office equipment and headset talking to a customer on how to improve online customer service.
Best Practices

7 Effective Ways to Improve Your Online Customer Service

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Product Updates

Kustomer Adds Native Satisfaction Measurement

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Customer Service Secrets Podcast Featured
Podcast

Shaping and Scaling the Customer Experience with Matt Lombardi

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Success Stories

Burrow Delivers More Than a Couch

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